FREQUENTLY ASKED QUESTIONS
General
What is IDP Connect?
IDP Connect is the worlds leading student recruitment company. Using local expertise alongside unparalleled data and insights, we ensure students are matched to the best institution for them.
Where does my data display?
Depending on the type of institution you are, you may appear on any of our International student facing Hotcourses International sites. If you offer domestic courses, depending on the level of courses you offer, you will appear on our WhatUni, Complete University Guide and Postgraduate Search websites.
Do I have to pay to use your services?
There is no fee for displaying your Higer Education courses on our sites. However, if you wish to take access our data insights reporting, profile management or offer in principle services you will need to speak to our commercial teams. You can contact our teams here for more information.
Account
How do I reset my password?
To reset your password, simply click the 'Forgotten password' link on the sign-in page.
How do I update my profile information?
To update your profile, hover over you avatar in the top right hand corner and select ' My details'. Here you can edit the information we hold for you personally.
How can I change my communication preferences, such as opting in or out of emails?
Currently we only send a small number of emails. To manage what you want to receive, hover over the avatar in the top right hand corner and select 'Manage emails'.
Consultations
Why can't I see the 'Submit' button?
In some of our Complete University Guide consultations there can only be one person who is designated to submit the data in it's final form. Please contact Alison Paterson at admin@completeuniversityguide.co.uk to advise who the designated submitter is.
I need to edit some submitted information.
Please contact Alison Paterson at admin@completeuniversityguide.co.uk to get this unlocked.
Registration
How can I give acces to my team members?
You can request additional teams to access our site but using the 'add an editor' function. Simply hover over your avatar to view.
I can't access certain features
Your institution may not have access to certain features or your individual user rights may not have been granted access. If you are an existing client, speak to your account manager. Alternatively, you can contact us here for more information.
How do I cancel my subscription or delete my account?
To delete your account, simply login to idp-connect.com, hover over your avatar in the top right hand corner and select 'delete account'.
Support
How do I provide feedback or suggestions for improvement?
You can provide any feedback via our contact form here.
How do I report a bug or technical issue?
You can report any technical issues via our contact form here.
How do I submit a support ticket or contact customer support for assistance?
You can request support from our team via our contact form here.
How do I navigate through the different sections/pages of the website/application?
When you login to our site you will land onto a homepage that will show you a range of the most commonly used products services you have access to in tile form. Simply click the desired tile to access the feature you wish to use. Alternatively, you can use our navigation menu at the top of the page that will give you access to the same features, but also some lesser used services you may need.
